These steps should help identify whether the issue is with the device, the router, or the service.

———-

Check the power on your router.

• Ensure your modem and router are plugged in and powered on. Sometimes the issue can be as simple as a power problem.

Check router lights

• Look for abnormal indicator lights on your modem or router.
• Typically, a solid light means the connection is good, while a blinking or red light can indicate issues.

Restart your router.

• Unplug the router for 30 seconds, then plug it back in. This can often resolve connectivity issues.

Test other devices.

• If one device can’t connect, see if others have the same issue. This will help determine if the problem is with the device or the network.

Check cables and connections.

• Ensure all ethernet cables and power cords are securely connected to the modem and router. A loose cable could cause the issue.

Check your Wi-Fi signal.

• Move closer to the router to see if the problem is related to weak Wi-Fi coverage.

Reset network settings.

• On your device, reset the network settings or disconnect and reconnect to the Wi-Fi.

When your telephone is not working, here are some basic troubleshooting steps you can follow:

 ———-

Check Power Source

• Ensure the phone is properly plugged into a power outlet (if it’s a cordless phone).
• If using a battery-powered phone, check if the battery is charged or replace the battery.

Inspect the Phone Line

• Check if the phone line is securely plugged into both the phone and port one on the modem.
• If the phone is plugged into a wall jack make sure it is secure and port one on the modem is plugged into one of the phone jacks in your home.
• If using a cordless phone, ensure that the base station is properly connected to the phone line.

Test with Another Phone

• Try connecting another phone to the same wall jack to determine if the issue is with the phone or the line. If the second phone works, the problem might be with the original phone.

Reset the Phone

• For cordless phones, unplug the power and remove the batteries for a minute, then reconnect to reset the phone.

Inspect for Physical Damage

• Look for any visible damage to the phone’s cord, jack, or handset. Ensure there are no frayed wires or bent pins in the connectors.

Test the Wall Jack

• Plug your phone into a different wall jack if possible to test whether the issue is with the jack.

Check Service Status

• Verify with your phone service provider if there is a service outage in your area or issues with your account.

When your cable TV is not working, here are some basic troubleshooting steps you can follow. If you are only missing some channels, try auto-programming or channel saving your TV.

 ———-

Check Power

• Ensure your TV and cable box are powered on.
• Verify that all devices are properly plugged into power outlets.

Check Cable Connections

• Make sure all cables (HDMI, coaxial, power cords) are securely connected.
• Double-check that the cable is firmly connected to the TV.
• Inspect cables for any visible damage.

Input Source

• Ensure your TV is set to the correct input/source (HDMI 1, HDMI 2, etc.) that corresponds to the cable box connection.

Test with Another TV

• If available, test the cable connection on another TV to rule out an issue with the TV itself.